Store > Terms and Conditions

Terms and Conditions

Welcome to Milligram Prints. This Website is provided by Milligram (referred to throughout this Web site as “Milligram”) as a service to our customers. Please review the following rules that govern your use of the milligram.sg site. Please note that your use of the milligram.sg site (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms and Conditions. Milligram reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions whenever you use this Site.

Terms and Conditions applies specifically to orders placed with Milligram. 

Terms and Conditions of Order

The Milligram Satisfaction Guarantee

Milligram stands behind the quality of its products and services. If you are not satisfied with your purchase from us, contact us via email prints@milligram.sg within 3 days from the date you receive your order, and we will work with you to resolve the issue in a timely manner.

Milligram will run your order through our printing system & processes, if errors are found, you will be notified & responsible for correcting any issues, and your order will be withheld from production until you complete the changes or notify us to print as is. This may extend the delivery date of your order. 

Aside from minor fixes by our milligram team, if we find issues while reviewing your artwork, we’ll contact you and have you make any necessary corrections. We make our best effort via email, phone and posting notes to your account to reach you quickly. We know your print job is often time sensitive, therefore if we cannot reach you within 1 business day we will proceed with the job and no refunds or reprints will be issued.

Please note Milligram is not responsible for the following:
File Submissions

  • Inaccurate or poor quality artwork

  • Errors in user-selected options such product type, size, finishing options, etc.

  • Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.

Shipping and Delivery

  • Delivery delays due to improperly prepared files.

  • Incorrect shipping address, undeliverable packages or 3rd delivery attempts

  • Damage to the products arising after delivery to you.
     

Payment
All prices and amounts shown on this Site are in SGD Dollars (SGD), unless otherwise noted. If a User submits a request on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping and processing fees will automatically be charged to the credit card or paid by User with an approved payment method. Such amounts will be posted on this Site.
Once a print job has been approved by you and "sent to press" on the Site, changes are only allowed for  artwork files, job characteristics, or printing turnaround time if your order has not been processed by our team
All sales are final, unless otherwise noted. No refunds are given once Milligam begins working on your order, which means Milligram has received your necessary materials (i.e., digital files and payment) and started work on your job (i.e., your job is in production).
Please note that no work will proceed on any print job in your order until full payment is received by Milligram.
Payment Methods
All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:

  • Pay by credit card (Master/VISA) via stripe

  • Pay by PayPal.

Color Accuracy
Milligram will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements. We will adjust the colour density & contrast accordingly unless stated otherwise.
Artwork Files
You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to Milligram. By Default, we will use Singpost to ship your products.
You certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. Milligram is unable to print sexually explicit materials, including photographic genitals, violently explicit materials, and speech promoting hate or violence.
Printing Turnaround Time
Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account
For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted.
Shipping and Arrival Times
Shipping transit times vary from courier options that you choose. Please select the correct shipping option to ensure that your prints arrive on time.
Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. Both printing and shipping times are based on business days only and do not include weekends or holidays. Please allow an additional day for any unforeseen shipping issues.
Orders will be held for 30 days at our facility. After 30 days, we will recycle your order.
MISC
IN NO EVENT WILL MILLIGRAM BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR OTHER DAMAGES WHETHER OR NOT MILLIGRAM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. MILLIGRAM ENTIRE LIABILITY UNDER, FOR BREACH OF, OR ARISING OUT OF PROVIDING THE SERVICES HEREUNDER, IS LIMITED TO A REFUND OF THE FEES PAID FOR THE PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM. IN NO EVENT SHALL MILLIGRAM BE LIABLE FOR YOUR COST OF PROCURING SUBSTITUTE GOODS.